Private Infrastructure
Without Compromise
Architecture Stack
20 Years in the Field
Enterprise network engineering across logistics, maritime, and international development sectors — not a generic help-desk MSP.
Network Engineering
- Cisco VXLAN, OSPF, BGP
- Cisco Catalyst WLC & Aruba Wireless
- F5 Load Balancers
- Versa SD-WAN, VPN, LAN design
Cybersecurity
- Firewalls, IDS/IPS, WAF, NAC
- Zero Trust network segmentation
- Layered perimeter defense
- Company-wide security training
Cloud & Automation
- Microsoft Azure, Exchange Online, AWS
- PowerShell & Python scripting
- Cisco & Avaya voice/UC platforms
- On-prem AI model training & tuning
Certifications
Run on ITIL 4
Most MSPs improvise. Every engagement at Iteronix follows the ITIL 4 service value chain — the same framework used by regulated enterprises — so incidents, changes, and improvements are tracked, not guessed at.
General Management
- Strategy Management
- Portfolio Management
- Architecture Management
- Workforce & Talent Management
- Continual Improvement
- Measurement & Reporting
- Risk Management
- Information Security Management
- Knowledge Management
- Organizational Change Management
- Project Management
- Relationship Management
- Supplier Management
- Financial Management
Service Management
- Incident Management
- Problem Management
- Change Enablement
- Service Desk
- Service Request Management
- Service Level Management
- Service Catalogue Management
- Service Configuration Management
- Availability Management
- Capacity & Performance Management
- Monitoring & Event Management
- Release Management
- Deployment Management
- Service Continuity Management
- Service Validation & Testing
- Business Analysis
- Portfolio & Design Coordination
Technical Management
- Deployment Management
- Infrastructure & Platform Management
- Software Development & Management
Why it matters
Every outage, change request, and improvement runs through a documented practice — giving clients audit-ready records most MSPs can't produce.
Principal Architect
Tuna Ozcan
FOUNDER & SYSTEMS ENGINEER
Nearly 20 years building, securing, and optimizing infrastructure — from Cisco Unified Communications at the UN Development Programme in Istanbul, to Avaya call-center operations at 99.999% uptime for Global Crew Logistics in Miami. CCNP ENCOR-certified, full CCNP expected mid-2026. Fluent in English and Turkish, conversational Spanish. More writing on networking, photography, and AI at tunaozcan.com.
"I don't trust the cloud. I trust physics."
Engagements
Real deployments, real numbers — not a case-study template.
Miami Beach, FL — May 2024 to Present
Took over an Avaya call-center environment supporting live vessel crewing operations and held it at 99.999% uptime while standing up an on-prem AI platform alongside it — no downtime window to fall back on.
Remote — Oct 2017 to May 2024
Directed a fully hybrid team through Cisco VXLAN and Catalyst WLC rollouts across sites that had never had unified wireless before — the kind of project where the network plan changes twice before install day.
Istanbul Regional Hub — Feb 2014 to Oct 2017
Rolled out Cisco wireless across departments with zero downtime, in a building where every outage meant an international team going dark mid-shift.
From the People I've Worked With
"When we reached out to Iteronix, our core network infrastructure was feeling the strain of our recent growth, and we were struggling to get ahead of performance bottlenecks. They didn't just drop in a generic fix or push unnecessary upgrades. Instead, they took the time to understand our day-to-day operations and built a setup that is both rock-solid and straightforward to manage. Everything runs smoother now, and having that peace of mind is priceless. Working with them felt less like hiring an outside vendor and more like adding a trusted team of experts to our own side."
"Finding a technical partner that delivers deep expertise alongside clear, transparent communication is rare, but Iteronix nailed it. They guided us through a complex system overhaul without any downtime, keeping our team informed every step of the way without drowning us in technical jargon. The impact on our operational stability was immediate. I couldn't recommend them highly enough to any business looking for reliable, high-tier technical support."
Operational Hub
Based in Miami, deploying remotely worldwide.
Have a Project?
I take on a limited number of infrastructure builds per quarter to ensure quality.
Get in Touch