Case Studies

GCL runs crew logistics for maritime operations — the Avaya call-center platform is how dispatchers reach crew members mid-voyage. There's no maintenance window that doesn't risk a missed handoff.

The mandate was to hold that platform at 99.999% uptime while standing up a separate on-prem AI system for model training and real-time network defense, on the same network, without the two projects colliding.

Delivered: layered perimeter defense (firewalls, VPN, threat detection) rolled out in parallel with the voice platform, plus a company-wide cybersecurity training pass that lifted compliance across departments without pulling anyone off the floor for a full day.

Directed a fully hybrid team through a multi-year run of enterprise network builds — Cisco VXLAN fabric and Catalyst WLC wireless deployments across sites that had grown organically, each with its own ad-hoc wiring history.

Feedback loops from the field got translated into infrastructure rollouts as they came in, rather than saved for a big-bang cutover — which meant plans changed mid-project more than once, and the team adapted without losing the deployment schedule.

An international team working across time zones meant there was no quiet maintenance window — any outage meant someone's shift going dark mid-task. Cisco wireless was rolled out department by department with zero downtime, alongside proactive vulnerability tracking that shut down issues before they could escalate.

Also managed the Cisco Unified Communications environment underneath it — voice, video, and collaboration tools that the regional hub depended on daily.